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FAQ

What does SEPACK provide?

SEPACK provides food packaging solutions for foodservice, catering groups, airline catering, central kitchens, food manufacturers, distributors, and private-label packaging buyers.

What types of products do you offer?

We offer aluminum foil containers, trays, lids, foodservice packaging, and related disposable or recyclable packaging solutions. Standard sizes and customized options are available.

Can I get a product catalog or specification sheet?

Yes. Please contact our sales team with your target product type, size, usage scenario, and annual volume. We can provide catalog, dimensions, material information, packing details, and quotation.

Are your products suitable for hot food, frozen food, or takeaway?

Most products are designed for foodservice, takeaway, catering, baking, freezing, or reheating scenarios. The final suitability depends on product material, structure, lid type, temperature, and food characteristics.

Can SEPACK support airline catering or chain restaurant projects?

Yes. We can support projects that require stable specifications, consistent quality, batch supply, and long-term delivery planning.

Are SEPACK products food-contact safe?

SEPACK products are produced for food-contact packaging applications. For specific markets, we can provide relevant material information, test reports, or compliance documents according to the product and destination requirements.

What compliance standards can SEPACK support?

Depending on product material and target market, we can support compliance review related to food-contact packaging requirements such as EU food contact material rules, FDA food-contact expectations, and other customer-specific requirements.

Can you provide test reports or certificates?

Yes. Available documents depend on the specific product, material, and order requirements. Please confirm the required standard before placing the order.

Are all products certified for every country?

Not automatically. Food-contact requirements vary by country, product material, and usage condition. We recommend confirming destination market and food usage before final quotation.

Can SEPACK help with customer compliance audits?

Yes. For qualified wholesale or project customers, we can cooperate with documentation review, factory information, product testing, and supplier qualification procedures.

Can SEPACK customize packaging size, shape, logo, or printing?

Yes. We support customized size, structure, logo, printing, label, sleeve, carton mark, and private-label packaging, depending on product type and order quantity.

What information is needed for custom packaging?

Please provide product size, material requirement, usage scenario, drawing or sample, order quantity, destination market, packing method, and any compliance requirement.

Is there a mold fee or setup cost for custom products?

Custom items may require mold fee, printing plate fee, sampling fee, or testing cost. The final cost depends on customization complexity.

How long does custom sampling take?

Sampling time is usually [X-X working days] after confirming drawings, materials, and payment. Complex molds or printed packaging may take longer.

Can you help convert a custom item into a standard product?

Yes. For long-term customers, SEPACK can help evaluate whether a custom item can become a stable standard SKU to improve cost, lead time, and supply efficiency.

What is your MOQ?

MOQ depends on product type. Standard items usually have lower MOQ, while customized products, special materials, printing, or non-standard sizes require higher MOQ. Please contact us for the MOQ of each SKU.

Can I mix different SKUs in one order?

Yes, mixed orders may be accepted for standard items, subject to stock, packing, production planning, and container loading requirements.

Can I order samples before bulk purchase?

Yes. Samples are available for many standard items. Customized samples may require sample cost and longer preparation time.

What payment methods do you accept?

Common payment methods include T/T bank transfer and other agreed international trade payment methods. The exact payment term will be confirmed in the quotation or proforma invoice.

What is the production lead time?

For standard products, lead time is usually shorter if stock or regular production is available. For customized products, lead time depends on mold, sample approval, material preparation, production schedule, and order quantity.

Can you support long-term supply agreements?

Yes. For KA customers, chain customers, distributors, and foodservice groups, SEPACK can support forecast-based production, phased delivery, and stable supply planning.

What shipping methods are available?

We can support sea freight, air freight, express delivery, and multimodal logistics depending on order volume, urgency, destination, and cost requirement.

How long does shipping take?

Freight time depends on destination country, shipping method, customs clearance, and seasonal logistics conditions. Sea freight is suitable for bulk orders; air or express is suitable for samples or urgent small shipments.

Which trade terms can you support?

We can discuss common international trade terms such as EXW, FOB, CIF, or DDP depending on customer needs and destination feasibility.

Can SEPACK help arrange container loading?

Yes. For bulk orders, we can support carton packing, pallet planning, container loading suggestions, and shipment documentation.

What documents can you provide for shipping?

Common documents include commercial invoice, packing list, bill of lading, certificate of origin, and other documents required by the customer or destination market.

Are SEPACK products recyclable?

Many aluminum foil packaging products are recyclable where proper local recycling systems exist. Actual recycling depends on local collection, contamination level, and disposal practices.

How does SEPACK support sustainable packaging?

SEPACK focuses on material efficiency, recyclable packaging options, stable quality, optimized packing, and reduced waste across production and logistics.

Can SEPACK help customers replace less sustainable packaging?

Yes. We can help compare packaging structure, material, cost, usage scenario, and supply feasibility to support more sustainable packaging decisions.

Can sustainability information be provided for our internal review?

Yes. For project customers, we can provide product material information, recyclable packaging explanation, and related documents based on the specific SKU.

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